NHTSA Complaint #11220027 — 2018 CHEVROLET COLORADO

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11220027
Vehicle 2018 CHEVROLET COLORADO
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage 10,200 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NC

Consumer Description

TRUCK SHAKES AT SPEEDS ABOVE 55 MPH. AT 65 MPH MY PHONE WILL FLY OFF THE MAGNET MOUNT ON THE WINDSHIELD; WATER AND ICE SHAKE AS IF BOILING AT 70 MPH AND ABOVE. SOMETIMES THE VEHICLE FEELS LIKE IT IS COMING APART IT SHAKES SO HARD. WHEN THE VEHICLE WAS TWO MONTHS OLD IT STOPPED ON A CITY STREET IN ARLINGTON VA AND WAS UNDRIVEABLE. AFTER A TIMEOUT PERIOD OF 10-15 MINUTES IT WAS DRIVEABLE BUT AT 10 MPH IT WHINED AS IF THE TRANSMISSION OR ENGINE WAS GOING TO BLOW UP. AT 20-25 MPH IT WAS A SCREAMING DEMON AND HAD TO BE TOWED TO THE DEALERSHIP (BROWNS) WHO FOUND NO RECORD IN CAR COMPUTER SYSTEM OF FAULT. BATTERY OR ELECTRICAL SYSTEM WAS COMPLETELY DEAD ON 7 JUNE 2019 WITH ABOUT 10,200 MILES. DEALERSHIP KNEW I HAD APPOINTMENT AND I ASKED FOR TOW BUT THEY DON'T PROVIDE A TOW FROM REED-LALLIER. ONSTAR WAS OF LITTLE HELP SO I CALLED MY USAA INSURANCE ROADSIDE ASSISTANCE TO GET TRUCK JUMP STARTED; I MISSED APPOINTMENT AND THEY CANCELED APPOINTMENT THAT MORNING WHICH WAS TO CHECK FOR SHAKING AND ALSO 2ND OIL CHANGE. GMCUSTOMERCARE TOOK MY CONCERNS AND ASKED MY RESOLUTION WHICH WAS CHECK BATTERY FOR BAD CELL, BE AWARE OF FIRST TRANSMISSION PROBLEM IN ARLINGTON VA AND THE CURRENT PROBLEM OF VEHICLE SHAKING. I AM A RETIRED PARATROOPER WITH VERIFIABLE SEVERE NERVE DAMAGE TO MY BACK AND LOWER LEGS AND THIS VEHICLE CAUSES SERIOUS PHYSICAL AND NEUROLOGICAL PROBLEMS WHEN DRIVING HIGHWAY SPEEDS.

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