NHTSA Complaint #11220021 — 2014 FORD EXPLORER

ON APRIL 10, 2019 WE WERE PULLING OUT OF MY DRIVE WAY TO LEAVE MY HOUSE AND NOTICED A GRINDING SOUND COMING FROM THE FRONT END, IT WAS VERY LOUD. WE TOOK IT TO A REPUTABLE MECHANIC COMPANY LOCAL TO DO A DIAGNOSTIC THE SOUND. THIS COMPANY IS ASE-CERTIFIED. AFTER REVIEWING MY EXPLORER THEY STATED THAT THE RACK AND PINION WAS BAD AND IT NEEDED TO BE REPLACED ASAP DUE TO THIS BEING A MAJOR SAFETY ISSUE AND WE SHOULDN'T WAIT TO GET IT REPLACED. $1998.21 LATER WE RECEIVED THE CAR BACK THE NEXT DAY FIXED. I HAD CALLED FORD AND EXPLAINED TO THEM THAT THIS WAS A SAFTEY ISSUE AND WE HAD READ ON LINE THAT THE PREVIOUS YEARS HAVE BEEN RECALLED. THEY TOLD ME THAT MY YEAR DOESNT HAVE A RECALL AND STATED I COULD WRITE A LETTER AND THAT WAS ALL I COULD DO. I ALSO ASKED IF ANYONE WOULD FOLLOW UP WITH ME AND FORD COULDNT ANSWER MY QUESTIONS. WE JUST RECEIVED ANOTHER RECALL NOTICE FOR THE TOE LINK. SO THAT CAR IS GOING BACK TO THE DEALER FOR THAT WORK. THIS IS RECALL NUMBER 4 THAT I HAVE HAD TO TAKE THE CAR BACK TO THE DEALERSHIP FOR.