NHTSA Complaint #11220011 — 2018 AUDI Q3

TL* THE CONTACT OWNS A 2018 AUDI Q3. THE CONTACT STATED THAT THERE WAS A FAILURE WITH THE DIMENSION OF THE TIRES PERTAINING TO A CASTER DIAGNOSIS. THE COLOR GREEN DISPLAYED IF THE TIRES WERE BALANCED AND ALIGNED CORRECTLY WHEN INSTALLED. THE CONTACT STATED THAT THE TIRE INSPECTION CASTER TESTING REMAINED IN THE RED WITHIN LESS THAN 100 MILES OF OWNING THE VEHICLE. THREE DIFFERENT DEALERS WERE CONTACTED: AUDI NORTH AUSTIN (12971 POND SPRINGS RD, AUSTIN, TX 78729, (844) 473-2985) AUDI DOMINION (21105 I-10, SAN ANTONIO, TX 78257, 1-(888) 478-2089), AND AUDI NORTH PARK (15670 I-35, SELMA, TX 78154, (210) 960-6000). THE DEALERS SERVICED THE VEHICLE, BUT FAILED TO PROVIDE A PERMANENT SOLUTION. THE VEHICLE WAS UNABLE TO BE DRIVEN SAFELY DUE TO SEVERAL ALIGNMENTS, TIRE SERVICING, AND TIRE REPLACEMENTS. TWO DIFFERENT INDEPENDENT TIRE TECHNICIANS PROVIDED FURTHER DIAGNOSTIC TESTING AND DETERMINED THAT THE CASTER WAS NOT AVAILABLE FROM THE MANUFACTURER AS PROPRIETARY INFORMATION. THE APPROXIMATE FAILURE MILEAGE WAS 100. *BF *TR