NHTSA Complaint #11219786 — 2016 HONDA CIVIC

AMERICAN HONDA IS THE MOST FRAUDULENT COMPANY I EVER DEALT WITH. WITHIN THE 1ST YEAR, A SERIOUS PROBLEM DEVELOPED WITH THE TRUNK, WHICH RANDOMLY OPENS FOR NO REASON, SOMETIMES OVERNIGHT, SOMETIMES WHILE DRIVING ON THE HIGHWAY, WHICH IS INCREDIBLY DANGEROUS. WE TOOK THE CAR 2X TO THE DELRAY BEACH DEALER , & IT CLAIMED ITCOULDN'T IDENTIFY OR REPLICATE THE PROBLEM, & THEN THAT THEY FIXED IT. THEY DID NOTHING & THE PROBLEM NEVER STOPPED. I WASTED 2 DAYS ON THESE VISITS, ACCOMPLISHING NOTHING. LAST MONTH, NOW IN CALIFORNIA, & STILL UNDER WARRANTY, THE TRUNK OPENED WHILE I WAS AWAY FOR A WEEK, & I HAD WATER DAMAGE TO > $200 OF ITEMS IN MY TRUNK. I SPOKE WITH LIVETTE AT HONDA, WHO TOLD ME TO GO TO THE BERKELEY DEALER TO HAVE THE CAR ASSESSED. I REVIEWED THE HISTORY OF THE MATTER, & TOLD HER I WANTED TO BE SURE THE DEALER WOULD BE AUTHORIZED TO MAKE REPAIRS. INSTEAD. I WASTED ANOTHER 4+ HOURS AT THE DEALER, WHO SAID IT COULDN'T IDENTIFY & HAD NEVER HEARD OF THE ISSUE. THERE ARE HUNDREDS OF COMPLAINTS ABOUT THIS ON LINE, & WHEN I SHOWED THEM THE COMPLAINTS & HOW DEALERS HAD FIXED THE PROBLEM, THE DEALER SAID IT NEEDED APPROVAL FROM HONDA (HONDA SAID IT NEEDED THE DEALER TO APPROVE THE REPAIR, SO IT'S LIKE DEALING WITH THE INSANE). THE DEALER SAID IT WOULD CALL ME AFTER OBTAINING APPROVAL'THEY NEVER DID. LIVETTE WAS THE MOST OFFENSIVE PERSON I HAVE EVER DEALT WITH, LIED TO MY FACE, & REFUSED TO AUTHORIZE THE REPAIR & CLOSED THE CASE THOUGH SHE NEVER EVEN SPOKE WITH THE DEALER. THESE CARS HAVE A KNOWN DANGEROUS DEFECT & HONDA HAS DONE NOTHING'THESE CARS SHOULD BE RECALLED. THE NTSB SHOULD TRACK ON-LINE COMPLAINTS & OBTAIN ALL HONDA COMPLAINTS FOR THE LAST 5 YEARS TO DETERMINE ALL MODELS AFFECTED. THE CAR'S UNDERCARRIAGE IS ALSO KNOWN TO BE DEFECTIVE; IT IS FAR TOO LOW & SCRAPES ON SPEED BUMPS & GETS TORN OFF BY THEM, PARKING BARRIERS, & ANY ROAD INCLINE.