NHTSA Complaint #11219750 — 2002 DODGE GRAND CARAVAN

AIR BAG FAILURE REPORTED TO DODGE IN 2003 AND MANY ATTEMPTS TO HAVE IT FIXED HAVE FAILED. CODE SAYS PASSANGER AIR BAG DEFECTIVE AND AIR BAG LIGHT COMES ON. IN MANY YEARS THE DEALER HAS NOT FIXED THE PROBLEM. THEY SIMPLY RESET THE CODE TO TURN THE LIGHT OFF AND LATER IT COMES BACK ON. THE FIRST REPORTED FAILURES WERE UNDER THE WARRANTY. THEN THEY CHARGE $ 100.00 TO TURN THE LIGHT AND THIS HAS HAPPENED OVER 10 TIMES IN THE PAST YEARS. THIS IS A MANUFACTURING PROBLEM (NOT A WEAR ITEM) AND SHOULD BE FIXED UNDER THE WARRANTY. THE DEALER NOW WANTS OVER A 1,000 TO REMOVE THE DASH ASM JUSTR TO DETERMINE IF IT IS A WIRING, CONNECTION PROBLEM OR IF THE AIR BAG IS ACTUALLY BAD. I HAVE ALL THE SERVICE RECORDS VERIFYING MY CLAIM.