NHTSA Complaint #11219748 — 2016 CADILLAC ATS

TL* THE CONTACT OWNS A 2016 CADILLAC ATS. WHILE DRIVING APPROXIMATELY 70 MPH, THE VEHICLE MADE LOUD NOISES AND DECELERATED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO RED NOLAND CADILLAC (719-633-4633, LOCATED AT 990 MOTOR CITY DR, COLORADO SPRINGS, CO 80905) AND THE CONTACT WAS INFORMED THAT THERE WAS NO ONE AVAILABLE TO DIAGNOSE THE VEHICLE. THE CONTACT WAS REFERRED TO ALPINE BUICK GMC SOUTH (719-301-2573, LOCATED AT 1313 MOTOR CITY DR, COLORADO SPRINGS, CO 80905) WHERE THE TECHNICIAN STATED THAT THE VEHICLE WOULD NOT BE INSPECTED RIGHT AWAY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE EXHAUST PIPE DETACHED AND CAUSED CARBON MONOXIDE TO BLOW INSIDE THE VEHICLE. THE TECHNICIAN ADVISED THE CONTACT TO TAKE THE VEHICLE TO THE DEALER. THE CONTACT STATED THAT THERE WAS NO DEALER THAT WAS WILLING TO TAKE THE VEHICLE. WHILE DRIVING AROUND LOOKING FOR DEALERS, THE CONTACT BECAME ILL AND RECEIVED MEDICAL ATTENTION. THE DOCTOR INFORMED THE CONTACT THAT HER ILLNESS WOULD HAVE BEEN FATAL HAD SHE NOT RECEIVED MEDICAL ATTENTION. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OFFERED TO SEND A TOW TRUCK. THE CONTACT INFORMED THE MANUFACTURER THAT THERE WAS NO NEED FOR A TOW TRUCK, RATHER SPEAK WITH EITHER OF THE DEALERS TO INSPECT THE VEHICLE. THE MANUFACTURER DID NOT ASSIST. THE VEHICLE WAS LATER TAKEN TO LEWIS CHEVROLET CADILLAC OF GARDEN CITY (620-275-7171, LOCATED AT 1903 US-50 BUS, GARDEN CITY, KS 67846) WHERE THE TECHNICIAN DIAGNOSED AND REPLACED THE EXHAUST SYSTEM. THE CONTACT CALLED THE MANUFACTURER AND STATED THAT SHE DID NOT FEEL SAFE RETRIEVING OR DRIVING THE VEHICLE. THE VEHICLE REMAINED AT THE DEALER. THE FAILURE MILEAGE WAS APPROXIMATELY 16,700.