NHTSA Complaint #11219738 — 2010 FORD ESCAPE

TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT STATED THAT THE TRANSMISSION FAILED TO HANDLE RAPID ACCELERATION WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE TRANSMISSION REMAINED IN A HIGHER GEAR DESPITE THE DRIVER DECELERATING AND THE VEHICLE SURGED TO A HIGH RATE OF SPEED, WHICH INCREASED THE RISK OF A CRASH. THE CONTACT HEARD AN ABNORMAL NOISE, THE TRANSMISSION WAS HESITANT, AND THE VEHICLE LUNGED FORWARD WITHOUT WARNING. THE CONTACT HAD TO DRIVE IN FIRST GEAR (LESS THAN 25 MPH) BECAUSE OF THE FAILURE. DEWEY MOORE FORD (143 TX-49, HUGHES SPRINGS, TX 75656, (903) 639-2516) DIAGNOSED THAT THE TRANSMISSION ASSEMBLY NEEDED TO BE REPLACED AND NO TRANSMISSION RECALLS WERE ISSUED FOR THIS YEAR, MAKE, AND MODEL VEHICLE. THE MANUFACTURER ISSUED NINE TECHNICAL SERVICE BULLETINS REGARDING THE POWER TRAIN. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THIS YEAR AND MODEL VEHICLE WAS NOT INCLUDED IN A RECALL CAMPAIGN. NO FURTHER ASSISTANCE WAS OFFERED. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.