NHTSA Complaint #11219685 — 2014 RAM 1500

THE POWER STEERING QUIT WORKING AS I WAS PULLING OUT OF MY DRIVEWAY ONTO OUR STREET RESULTING IN INABILITY TO STEER THE TRUCK EFFECTIVELY. A WARNING LIGHT APPEARED & I HAD TO LOOK ONLINE TO SEE WHAT IT MEANT AS THE MANUAL DID NOT HAVE IT. I HAD TO HAVE THE TRUCK TOWED TO PUEBLO DODGE & SERVICE ADVISOR LESLIE LATER NOTIFIED ME OF A $2,300 COST TO REPAIR THE RACK & PINION TO GET THE ELECTRONIC POWER STEERING WORKING AGAIN. I HAVE LEARNED THAT MANY OTHER PEOPLE HAVE HAD THIS PROBLEM WITH THEIR 2014 RAM 1500 P/U'S IN EVEN MORE HAZARDOUS CONDITIONS ON THE ROAD/STREET. IT HAS ABOUT 46,000 MILES ON IT. I AM TOLD THAT THERE IS NO RECOURSE BY THE CHRYSLER CUSTOMER SVC REP ERNESHA BUT SHE WILL FILE MY COMPLAINT. IT WILL NOT GO ANY FURTHER THAN THAT AS SHE SAYS IT IS NOT WORTHY AND OUT OF THE ORIGINAL WARRANTY. LESLIE SAYS IT IS NOT PART OF THE 100,000 MILE DRIVE TRAIN WARRANTY. I WAS CONSIDERING PURCHASING A NEW RAM TRUCK AS WELL BUT ABSOLUTELY WILL NOT BASED ON THIS EXPERIENCE AS I WILL APPARENTLY HAVE TO PAY AT LEAST $2,300 TO REPAIR A HAZARDOUS DEFECT IN A RELATIVELY NEW VEHICLE IN EXCELLENT CONDITION OTHERWISE. I AM OBVIOUSLY VERY DISAPPOINTED IN THIS COMPANY AND SITUATION.