NHTSA Complaint #11219684 — 2017 KIA FORTE

IN AUGUST 2018, MY SON STARTED THE CAR AND THE INSTRUMENT PANEL WAS NOT OPERATIONAL AND ALL WARNING LIGHTS WERE LIT. CAR STILL DRIVES. (SEE PIC). IN NOVEMBER 2018, WE TOOK THE CAR TO KIA. AFTER 2-3 DAYS, THEY WERE NOT ABLE TO REPLICATE, AND SAID TO BRING IT IN WHEN IT OCCURS. UNFORTUNATELY, IT ALWAYS OCCURS AFTER HIS PRACTICE (@6PM), HOTTEST TIME IN S. TEXAS AND THE SERVICE DEPARTMENT IS CLOSED. FROM 31MAY-7JUN2019, MY SON SENT ME VIDEOS OF IT HAPPENING (5 DIFFERENT DAYS). SUMMARY: PROBLEM OCCURS DURING HOT DAYS AT START UP (TURNING CAR OFF/ON WILL NOT RESET), VEHICLE WILL OPERATE BUT WITHOUT INSTRUMENTATION, AND IT EVENTUALLY RESETS ITSELF WHEN HE STARTS IT UP AFTER WORK OR THE NEXT DAY. DURING ONE EPISODE IN JUNE, HE HEADED TO KIA; DURING THE DRIVE THE DOOR LOCKS STARTED LOCKING AND UNLOCKING AND HE HEARD CLICKING NOISES. WHEN ALL THIS STOPPED, THE TACHOMETER STARTED WORKING BUT THE WARNING LIGHTS AND INSTRUMENT PANEL WAS STILL INOP. HE PULLED OVER, TURNED OFF THE CAR, (TO INSPECT IT) AND WHEN HE STARTED THE CAR AGAIN EVERYTHING WORKED. THE CAR WAS PURCHASED ON OR ABOUT JULY 2017. LESS THAN 2-YEARS OLD AND UNDER WARRANTY. THE CAR WAS DROPPED OFF ON 10JUNE2019 AND AS OF TODAY 13JUN2019, THEY DO NOT KNOW WHAT THE PROBLEM IS. CONCERNS: PROBLEM IS BECOMING MORE FREQUENT, THEY DO NOT KNOW HOW TO FIX IT UNTIL IT CAN BE REPLICATED, THEY WILL NOT OFFER A LOANER OR RENTAL; NOR CAN THEY TELL ME IF THE PROBLEM AFFECTS OTHER PARTS OF THE CAR, OR IF IT IS SAFE TO OPERATE DURING THESE EPISODES. IN ADDITION, MY SON HEADS TO COLLEGE (250M AWAY) ON 13AUG2019. THE CAR IS CURRENTLY AT WORLD CAR KIA, NEW BRAUNFELS, TEXAS.