NHTSA Complaint #11219255 — 2018 MERCEDES-BENZ SPRINTER 3500

TL* THE CONTACT OWNS A 2018 MERCEDES-BENZ SPRINTER 3500. THE CONTACT STATED THAT THE BRAKES FAILED AND THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD WHEN DEPRESSED. THE CONTACT HAD TO PUMP THE BRAKE PEDAL TO STOP THE VEHICLE HARDER THAN USUAL. THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD QUICKER THAN USUAL AND THE VEHICLE WOULD NOT STOP. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF TEMECULA (40910 TEMECULA CENTER DR, TEMECULA, CA 92591,(951) 216-7800) TO BE DIAGNOSED, BUT NO FAILURE WAS FOUND. THE MECHANIC STATED THAT THE CONTACT NEEDED TO "GET USED TO IT". THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 4,366. THE VIN WAS INVALID.