NHTSA Complaint #11219236 — 2011 FORD FUSION STEERING

Complaint Details

ODI Number	11219236
Vehicle	2011 FORD FUSION
Component	STEERING
Date of Incident	January 2, 2019
Date Filed	June 11, 2019
Mileage	134,400 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WA

Consumer Description

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE POWER STEERING MALFUNCTIONED DUE TO A PREVIOUS UNKNOWN RECALL REPAIR IN 2015. THE POWER STEERING MODULATOR WAS REPROGRAMMED, BUT THE POWER STEERING GEAR WAS NOT REPLACED. RECENTLY, THE POWER STEERING GEAR FAILED. CORWIN FORD TRI CITIES (1225 N AUTOPLEX WAY, PASCO, WA 99301, (509) 544- 8000) OFFERED TO PAY FOR THE POWER STEERING GEAR TO BE REPLACED, BUT REFUSED TO PAY TO REPAIR THE STEERING COLUMN AND STEERING WHEEL. THE MANUFACTURER WAS CONTACTED AND AGREED WITH THE DEALER. THE FAILURE MILEAGE WAS 134,400.

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