NHTSA Complaint #11218532 — 2011 CHEVROLET EQUINOX

TL* THE CONTACT OWNS A 2011 CHEVROLET EQUINOX. WHILE MAKING A LEFT TURN, THE VEHICLE LOST ACCELERATION. THE CONTACT HAD TO DEPRESS THE ACCELERATOR PEDAL FOUR TIMES BEFORE THE VEHICLE ACCELERATED. IN ADDITION, WHEN MAKING A RIGHT TURN, THE VEHICLE FAILED TO ACCELERATE. HOWEVER, WHEN DRIVING STRAIGHT AHEAD, THE VEHICLE ACCELERATED NORMALLY. THE CONTACT COASTED THE VEHICLE INTO A PARKING LOT AND POWERED OFF THE ENGINE. THE VEHICLE WAS RESTARTED AND WAS ABLE TO DRIVE NORMALLY, BUT ONLY WHEN DRIVEN STRAIGHT AHEAD. THE VEHICLE WAS TAKEN TO CONKLIN CHEVROLET NEWTON (LOCATED AT 1500 SE 3RD ST, NEWTON, KS 67114, (316) 842-4137) AND THE FAILURE WAS DUPLICATED. THE DEALER ORDERED A SOLENOID PACK AND REPLACED THE OLD ONE; HOWEVER, THE FAILURE RECURRED. THE DEALER TEST DROVE THE VEHICLE AND IT FAILED TO ACCELERATE EVEN WHEN DRIVING STRAIGHT AHEAD. THE VEHICLE WAS LATER TOWED TO CONKLIN CARS BUICK GMC HUTCHINSON (LOCATED AT 1400 E 11TH AVE, HUTCHINSON, KS 37501, (620) 708-4102) WHERE IT WAS DIAGNOSED THAT THE WAVE PLATE EXPLODED AND SENT METAL PIECES INSIDE THE METAL CASE, WHICH DAMAGED THE TRANSMISSION. THE DEALER STATED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND PROVIDED CASE NUMBER: 9-5288717276. THE APPROXIMATE FAILURE MILEAGE WAS 91,754.