NHTSA Complaint #11218314 — 2017 CHEVROLET MALIBU

TL* THE CONTACT OWNS A 2017 CHEVROLET MALIBU. THE CONTACT NOTICED WATER ENTERING THE VEHICLE AND THE INTERIOR OF THE VEHICLE WAS WET. THE VEHICLE WAS TAKEN TO AUTONATION CHEVROLET NORTHPOINT (2175 MANSELL RD, ALPHARETTA, GA 30009, (678) 601-2485) WHERE IT WAS DIAGNOSED THAT WATER WAS ENTERING THE VEHICLE FROM THE REAR TAIL LIGHTS AND THE DOME LIGHT INSIDE THE VEHICLE. THE VEHICLE WAS REPAIRED, BUT THE MOISTURE CAUSED THE WINDOWS TO FOG. THE VEHICLE WAS TAKEN BACK TO AUTONATION CHEVROLET NORTHPOINT, BUT THE CAUSE OF THE FAILURE WAS UNDETERMINED. IN ADDITION, THE GEAR SHIFTER FAILED TO ENGAGE IN PARK AND THE CONTACT HAD TO FORCE THE SHIFTER INTO PARK. IN ADDITION, THERE WAS AN ABNORMAL NOISE COMING FROM THE GEAR SHIFTER. WHILE THE VEHICLE WAS AT THE DEALER, THE TECHNICIAN REPLACED THE INSTRUMENT CLUSTER WITH A 2018 PART THAT WAS NOT COMPATIBLE WITH THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 145,300.