NHTSA Complaint #11218174 — 2012 FORD FOCUS

MY CAR HORN WOULD PERIODICALLY GO OUT THEN ONE DAY IT COMPLETELY STOPPED WORKING, I DISCOVERED THIS WHEN I TRIED TO WARN A TRUCK THAT I WAS IN A LANE THE TRUCK DECIDED TO MERGE INTO. I FIRST TOOK IT TO FORD TO HAVE IT REPAIRED HOWEVER THEY NEVER COMPLETED THIS REPAIR FOR ME. I THEN GOT MY HORN REPLACED AT A FIRESTONE WHERE MY SERVICE ADVISER INFORMED ME THERE WERE NO SIGNS OF ELECTRICAL ISSUES AND THEY REALLY COULDN'T FIGURE OUT WHAT WAS WRONG BESIDES THE HORN SYSTEM. THEY STATED "HAVE POWER ALL THE WAY TO THE HORN WHEN PUSHING BUTTON ON WHEEL." SO THEY HAD TO REMOVE AND REPLACE HORN ASSEMBLY. I MENTIONED THIS TO A FORD SERVICE ADVISER, AND THEIR RESPONSE WAS "OH YEAH SOMETIMES THAT HAPPENS WITH THE FORD HORNS A SPRING BREAKS." LIKE IT WAS COMMON AND COMMON KNOWLEDGE. THIS CONCERNS ME BECAUSE IN NY YOU ARE REQUIRED TO HAVE A WORKING HORN FOR ANY INSPECTION DUE TO SAFETY. HORNS ARE ESSENTIAL TO HELP PREVENT ACCIDENTS AND PREVENT PEOPLE FROM MERGING, BACKING INTO YOUR VEHICLE ETC. THE FACT THAT FORD SERVICE KNOWS THE PROBLEM AS COMMON KNOWLEDGE SCARES AND INFURIATES ME. I WAS LUCKY AND DID NOT GET IN AN ACCIDENT, ALTHOUGH I HAD A CLOSE CALL WHERE IF THEIR WASN'T A SHOULDER TO RIDE ON A TRUCK WOULD OF MERGED INTO MY VEHICLE SINCE MY HORN HAD SUDDENLY STOPPED WORKING.