NHTSA Complaint #11218129 — 2014 KIA SOUL

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11218129
Vehicle	2014 KIA SOUL
Component	ENGINE
Date of Incident	May 27, 2019
Date Filed	June 5, 2019
Mileage	121,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

ENGINE STARTED MAKING NOISE THEN ENGINE ROD WENT THROUGH ENGINE BLOCK WHILE ON HIGHWAY TRAVELING APPROX 60MPH. CAR STOPPED AND COASTED TO SIDE OF THE ROAD WHILE SMOKE POURED FROM ENGINE. OIL ALL OVER ROAD AND ENGINE. TOWED TO DEALERSHIP. DEALERSHIP SAYS IT'S NOT RELATED TO RECALL #19V120. CONTACTED KIA CUSTOMER SERVICE. CASE REP SAYS IT SHOULD BE COVERED AND THEY HAVE TO CONTACT THE DISTRICT SERVICE REP IN THE AREA. DEALERSHIP REFUSES TO HELP AND KEEPS TRYING TO SELL NEW ENGINE. DISTRICT SERVICE REP WON'T GIVE KIA CUSTOMER SERVICE ANY INFO. THEY'VE REQUESTED INFO TWICE WITH NO RESPONSE. I KEEP GETTING PASSED TO VOICEMAILS WITH NO RETURN CALLS FROM KIA CUSTOMER SERVICE, I'VE TRIED EMAIL AS WELL.

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