NHTSA Complaint #11218038 — 2017 JEEP RENEGADE

ON MAY 11TH MY JEEP RENEGADE WITH 19,637 MILES DIED ON THE SIDE OF THE ROAD AND NEVER RESTARTED. AT THE TIME, THE REASON WAS UNKNOWN AND NO WARNING LIGHTS. IT ACTED LIKE IT WAS OUT OF GAS; LUCKILY I WAS ABLE TO GET OFF A BUY ROAD. IT WAS TOWED 5 HOURS LATER(ROADSIDE ASSIST THAT CAME WITH THE VEHICLE SUCKED TOO) TO AUTOLAND (WHERE I PURCHASED THE VEHICLE BRAND NEW IN AUGUST 2017) THEY HAD MY CAR FOR ALMOST A WEEK BEFORE THEY EVEN CONTACTED ME ABOUT THE CAR. ON MAY 17TH THEY CALLED AND TOLD ME I NEEDED A NEW ENGINE AND WANTED PROOF OF VEHICLE MAINTENANCE. I BROUGHT IN PROOF OF 3 OIL CHANGES AND A TIRE ROTATION. I ASKED WHY I NEEDED A NEW ENGINE AND THEY TOLD ME IT DIDNT HAVE ANY COMPRESSION; I ASKED WHY AND JUNIOR SAID "I DON'T KNOW" ON MAY 23 I CALLED AND ASKED WHAT'S UP BECAUSE I AM RENTING A VEHICLE OUT OF POCKET AND I NEED A LOANER. JUNIOR SAID "I CAN'T JUST GIVE PEOPLE FREE CARS AND I DON'T HAVE ONE ANYWAY" I ASKED ABOUT THE STATUS OF MY CAR AND HE SAID HE HASN'T HEARD FROM THE WARRANTY PEOPLE YET. I TOLD HIM THEY HAD MY CAR FOR MORE THAN 10 BUSINESS DAYS AND THE NEXT CALL WILL BE FROM MY LAWYER. I GOT A CALL 10 MINUTES LATER SAYING MY ENGINE IS UNDER WARRANTY AND IT WILL TAKE 3 TO 5 BUSINESS DAYS TO GET MY VEHICLE BACK. WAS TOLD IT WILL BE READY ON THE 28TH. I CALLED ON THE 28TH AND THEY HAVEN'T EVEN RECEIVED THE ENGINE (ALLEGEDLY) THAT IT WILL BE ANOTHER WEEK. HERE IT IS JUNE 4TH AND I HAVEN'T HEARD FROM THEM YET. I CALLED JEEP CHRYSLER HQ AND THEY WERE SO RUDE AND USELESS. NOT CONCERNED THAT THEIR BRAND NEW VEHICLES NEEDS NEW ENGINES AT LESS THAN 20,000 MILES. I AM STILL PAYING FOR A RENTAL, NOT RECEIVING ANY COOPERATION FROM DEALERSHIP, LEMON LAW LAWYERS OR CORPORATE. SMH. I HAVE TO MAKE A PAYMENT ON A VEHICLE I HAVE NOT HAD IN NEARLY A MONTH! A BRAND NEW CAR WITH 16 ORIGINAL MILES WHEN PURCHASED. CAN ANYONE OFFER ADVISE OR ASSISTANCE? SO UPSET & FRUSTRATED!