NHTSA Complaint #11217692 — 2017 JEEP RENEGADE

SINCE APRIL OF 2019, MY JEEP RENEGADE HAS BEEN DYING WHILE MY 16 YEAR OLD DAUGHTER HAS BEEN DRIVING IT. WE RECEIVED NOTIFICATION OF A FUEL PUMP RECALL, SO WE THOUGHT IT COULD BE RELATED TO THAT PROBLEM. WE DID INFORM OUR DEALER, JIM HAYES, INC., OF THE DYING ISSUE AND THEY SAID THEY WOULD CHECK THE OIL AND LOOK INTO IT. WHEN I PICKED UP THE VEHICLE ON FRIDAY, MAY 31, I WAS TOLD THAT IT HAD BEEN EXTREMELY LOW ON OIL, AND THAT I WOULD NEED TO BRING IT IN EVERY 1000 MILES TO HAVE THEM CHECK TO SEE IF THE ENGINE WAS USING TOO MUCH OIL. THEY SAID THIS COULD BE THE CAUSE OF THE DYING ISSUE AND THAT THIS HAS BEEN AN ISSUE WITH OTHER CHRYSLER/JEEP VEHICLES. I WAS THEN INFORMED THAT IT COULD POSSIBLY NEED A NEW ENGINE. THE DEALER FIXED THE FUEL PUMP RECALL ON THURSDAY, MAY 30. HOWEVER, AFTER DRIVING IT ON MAY 30, IT DIED RANDOMLY WHILE DRIVING IT ON FOUR SEPARATE OCCASIONS. I IMMEDIATELY RETURNED THE VEHICLE TO JIM HAYES, INC. ON MAY 31 SO THEY COULD FIX THE PROBLEM. ON MONDAY, JUNE 3, I WAS TOLD THAT THE DEALER COULDN'T DUPLICATE THE DYING ISSUE AND THAT THEY WERE UNSURE OF HOW TO DIAGNOSE THE PROBLEM. HOWEVER, THAT DID NOT MAKE SENSE BECAUSE THEY TOLD ME ON THE PREVIOUS FRIDAY THAT IT WAS A COMMON PROBLEM AND IT COULD NEED A NEW ENGINE. AFTER READING SEVERAL JEEP FORUMS, I DISCOVERED THAT THIS IS A COMMON ISSUE THAT NEEDS ADDRESSED. I AM DEEPLY CONCERNED THAT I HAVE PURCHASED A CAR FOR MY 16 YEAR OLD THAT IS NOW A SAFETY HAZARD AND I AM AT THE MERCY OF JEEP AND THE DEALER. AS A NORMAL CITIZEN, WHO IS A TEACHER, I DO NOT HAVE THE FINANCIAL ABILITY TO PURCHASE MULTIPLE CARS AND I SHOULD BE ABLE TO TRUST THAT A CAR THAT IS FAIRLY NEW IS SAFE ENOUGH FOR MY DAUGHTER TO DRIVE. IT DISTURBS ME THAT THIS ISSUE HAS BEEN REPORTED AND THE JEEP CORPORATION IS NOT ADDRESSING THE PROBLEM. I FEAR THAT MY DAUGHTER, WHO IS A NEW DRIVER, WILL BE INVOLVED IN A WRECK.