NHTSA Complaint #11217462 — 2008 FORD EXPEDITION

TL* THE CONTACT OWNS A 2008 FORD EXPEDITION. THE CONTACT STATED THAT AFTER HER SIGNIFICANT OTHER PARKED THE VEHICLE AND SHUT IT OFF, HE EXITED THE VEHICLE BUT REACHED BACK IN BECAUSE THE KEYS WERE FORGOTTEN IN THE IGNITION SWITCH. THE VEHICLE WAS IN PARK BUT STARTED TO ROLL AWAY. THERE WAS A PASSENGER SEATED IN THE FRONT PASSENGER SEAT WHO WITNESSED THE FAILURE OCCUR AND WAS UNABLE TO UNFASTEN HER SEAT BELT WHEN THE VEHICLE ROLLED AWAY DUE TO IT RETRACTING. THE CONTACT STATED THAT THE DRIVER DOOR WAS OPEN AND WHILE THE VEHICLE WAS ROLLING, THE DRIVER FRONT DOOR CRASHED AGAINST THE DRIVEWAY GATE, THEN CONTINUED TO ROLL. THE CONTACT STATED THAT SHE ATTEMPTED TO OPEN THE PASSENGER FRONT DOOR BUT IT FAILED TO OPEN AND THE SEAT BELT FAILED TO UNLOCK. THE CONTACT STATED THAT THE VEHICLE WAS ROLLING IN FULL ACCELERATION IN REVERSED AND WAS MAKING A LOUD CLICKING NOISE AS IF IT WAS TRYING TO GET BACK INTO GEAR. THE VEHICLE CRASHED INTO TREES OF AN ALLY OF A GARAGE. THE VEHICLE WAS ABLE TO DRIVE BACK INTO THE GARAGE. THERE WERE NO INJURIES SUSTAINED. IT WAS UNKNOWN IF A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR A DIAGNOSTIC TESTING OR REPAIR. THE CONTACT CALLED THE MANUFACTURER AND WAS INFORMED THAT THERE WAS NO RECALL ON THE VEHICLE AND WAS SUGGESTED TO HAVE THE VEHICLE TAKEN TO A FORD DEALER AND DID NOT OFFER FURTHER ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 130,000.