NHTSA Complaint #11217171 — 2008 TOYOTA HIGHLANDER

THE CAR WAS TRAVELING APPROX. 65 MPH ON THE FREEWAY WHEN SUDDENLY I NOTICED SMOKE COMING UP FROM UNDER THE HOOD. I IMMEDIATELY PULLED OFF THE FREEWAY AND IN THE PROCESS NOTICED THE ENGINE SOUNDING DIFFERENT AND PERFORMANCE LEVEL QUICKLY DROPPING. I THEN NOTICED THE OIL LIGHT COME ON, SO I CONTINUED TO FIND THE FIRST SAFE SPOT AVAILABLE TO PULL OVER. I THEN CALLED AAA AND THEY HAD TO TOW THE VEHICLE BECAUSE THE CAR HAD EVIDENTLY DRAINED ALL OF ITS OIL, LEAVING A PUDDLE. THE CAR WAS THEN TOWED TO NEIGHBORHOOD CAR CARE IN MISSION VIEJO. IT WAS NOTICED AT THE SHOP THAT THE ENGINE AND COMPARTMENT WERE COVERED IN OIL. I WAS TOLD THE ENGINE OIL COOLER LINE HAD FAILED AND WOULD NEED TO BE REPLACED WITH AN UPGRADED PART. I WAS ALSO INFORMED THAT HAVING THE ENGINE COATED IN OIL IS A FIRE HAZARD, AND HE TOLD ME I WAS LUCKY MY ENGINE DIDN'T CATCH FIRE WHILE ON THE FREEWAY. HE TOLD ME AFTER THE REPAIR, THAT I WOULD NEED TO GET THE ENGINE AND COMPARTMENT CLEANED TO AVOID A FIRE. OUT OF CONCERN OF THE POTENTIALLY DANGEROUS SITUATION I WAS IN, I CONTACTED TOYOTA. THEY WERE AWARE OF THE PROBABLE FAILURE OF THE PART, AND SAID THERE WAS A WARRANTY, BUT THEY DON'T INFORM CUSTOMERS UNLESS THEY HAVE A FAILURE WITHIN THE WARRANTY PERIOD. HAD I BEEN INFORMED OF THIS POTENTIAL DANGER, I WOULD HAVE HAD IT REPAIRED IMMEDIATELY, BEFORE PUTTING MYSELF AND FAMILY AT RISK.