NHTSA Complaint #11217094 — 2006 FORD FREESTYLE

TL* THE CONTACT OWNS A 2006 FORD FREESTYLE. WHILE DRIVING, A GRINDING NOISE WAS HEARD WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE VEHICLE DECELERATED WITHOUT WARNING. THE CONTACT SHIFTED INTO LOW GEAR AND DROVE THE VEHICLE HOME. WHEN THE VEHICLE WAS SHIFTED INTO REVERSE, IT MOVED SLOWLY. THE VEHICLE WAS LATER TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THERE WAS NO REPLACEMENT KIT TO REPAIR THE FAILURE AND THE TRANSMISSION NEEDED TO BE REPLACED. THE CONTACT WAS ALSO INFORMED THAT THE 2006 TRANSMISSION WAS FAILING. THE VEHICLE WAS NOT REPAIRED. THE CONTACT CALLED MAPLECREST FORD OF MENDHAM (LOCATED AT 102 E MAIN ST, MENDHAM, NJ 07945, (800) 797-7259) AND WAS INFORMED THAT THEY COULD REPLACE THE TRANSMISSION FOR $9,000. THE VEHICLE WAS NOT REPAIRED DUE TO THE COST. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 69,000.