NHTSA Complaint #11217065 — 2013 SCION FR-S

TL* THE CONTACT OWNS A 2013 SCION FR-S. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 18V772000(ENGINE). MOMENTS AFTER RETRIEVING THE VEHICLE, THE CHECK ENGINE INDICATOR ILLUMINATED, A KNOCKING NOISE WAS HEARD, AND THE VEHICLE STALLED. THE VEHICLE WAS TOWED BACK TO THE LOCAL DEALER (STERLING MCCALL FORT BEND TOYOTA, 20465 SW FREEWAY, RICHMOND, TX) WHERE IT WAS DIAGNOSED THAT THE ENGINE FAILED AND NEEDED TO THE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 92,000. THE CONSUMER STATED AFTER HAVING THE VEHICLE REPAIRED THE VEHICLE CONTINUED TO EXPERIENCE THE FAILURE IMMEDIATELY AFTER LEAVING THE DEALER. THE FAILURE RESULTED IN THE ENGINE COMING TOTALLY APART UNDER THE HOOD. THE DEALER SENT A TECHNICIAN TO INSPECT THE VEHICLE AND ADVISED THAT THE FAILURE WAS A CONSEQUENCE OF THE HAVING THE RECALL COMPLETED. THE DEALER REFUSED TO ASSUME RESPONSIBILITY FOR THE FAILURE AND WOULD NOT ASSIST WITH THE COST OF REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT OFFER ANY ASSISTANCE. *JS