NHTSA Complaint #11210668 — 2012 FORD FUSION

THE "SERVICE ADVANCETRAC" AND "SERVICE POWER STEERING" WARNINGS SHOWED UP WHILE DRIVING DOWN THE INTERSTATE BUT WAS ABLE TO MAINTAIN CONTROL. AFTER TURNING OFF THE CAR AND TURNING IT BACK ON, THE POWER STEERING WARNING CHANGED TO "SERVICE POWER STEERING NOW" AND THERE WAS TOTAL LOSS OF STEERING CONTROL. THE CAR WAS TAKEN TO A FORD DEALER AND SERVICED UNDER THE RECALL 15V340000. TWO WEEKS LATER, WHILE DRIVING DOWN THE SAME INTERSTATE HIGHWAY, THE TWO SERVICE WARNINGS SHOWED UP AGAIN. LIKE THE FIRST TIME, AFTER TURNING THE CAR OFF AND ON, THERE WAS TOTAL LOSS OF STEERING CONTROL. THE CAR WAS TAKEN BACK TO THE DEALER FOR SERVICING BUT THIS TIME THE CAR'S COMPUTER APPARENTLY PRODUCED CODES OUTSIDE OF THE REALM OF THE RECALL WHILE STILL AFFECTING THE SAME SYSTEM. THE REPAIR COST FOR THE SECOND VISIT WAS ABOUT $1,500. CAR MILEAGE IS ONLY 95000.