NHTSA Complaint #11210162 — 2012 JEEP WRANGLER

DISAPPOINTED IN JEEP I HAVE A 2012 JEEP WRANGLER SAHARA WITH 44,000 HIGHWAY MILES, DURING CITY DRIVING, THE JEEP STARTED RUNNING VERY ROUGH. THIS WAS THE FIRST TIME, WE HAD ANY PROBLEMS WITH THE VEHICLE. WE IMMEDIATELY DROVE TO CHAPMAN JEEP IN HENDERSON NV. FOR TROUBLESHOOTING, I WAS INFORMED THAT THIS MODEL YEAR WAS AFFECTED BY THE FAULTY CYLINDER HEAD SERVICE BULLETIN AND WAS TOLD BY THE SERVICE MANAGER THAT THE ENGINE RUNNING ROUGH, WOULD BE FIXED BY CHRYSLER AT NO CHARGE. A FEW DAYS LATER, WE GOT A RETURN CALL FROM JEEP SAYING THE FAULT WAS NOT THE CYLINDER HEAD, BUT IT WAS THE ENGINE ITSELF! A PISTON HAD MELTED IN NUMBER 6 CYLINDER AND THE ENGINE WOULD REQUIRE REPLACEMENT! AS YOU CAN IMAGINE I WAS VERY SURPRISED TO FIND A ROUGH RUNNING ENGINE WITH ONLY 44000 MILES, WOULD NOW REQUIRE AN ENGINE REPLACEMENT COSTING ME $7000.00 DOLLARS! I REQUESTED NUMEROUS TIMES FOR JEEP TO TELL ME HOW THIS COULD HAPPEN, BUT THE REPLY WAS THEY DID NOT KNOW. THE ENGINE HAS ALWAYS BEEN SERVICED WITH THE BEST OIL AND COOLANT, AND NO OTHER CYLINDERS WERE AFFECTED. I HAVE HELD OFF WRITING THIS LETTER SINCE I WANTED TO GET OUR JEEP RETURNED TO ME BEFORE MORE MONEY WAS REMOVED FROM MY WALLET. I DO REALIZE THINGS CAN GO WRONG, BUT SOMETHING FAILED INTERNALLY TO THE ENGINE, THIS WAS OUT OF MY CONTROL, AND ALL CHRYSLER/JEEP COULD DO WAS SHRUG THEIR SHOULDERS AND SAY PAY ME. YOU HAVE LOST A JEEP CUSTOMER, AND I'LL BE SURE TO LET MY FRIENDS IN THE JEEP CLUBS KNOW OF THIS EXPENSIVE OUTCOME.