NHTSA Complaint #11210036 — 2019 NISSAN ALTIMA

WHILE DRIVING ALONG A HIGHWAY IN THE MIDDLE LANE, MY FIANC HEARD A LOUD NOISE THAT SOUNDED LIKE A LOUD BANG. HE THOUGHT SOMETHING HAD FALLEN ON TOP OF THE SUNROOF BUT FOUND IT STRANGE BECAUSE THERE WAS NO TREES AROUND FOR THAT TO HAPPEN. WHEN HE STOPPED AND GOT OUT OF THE CAR, HE FOUND THAT THE ENTIRE WINDSHIELD HAD SHATTERED INTO LITTLE PIECES. LUCKILY HE WAS NOT INJURED AND NO GLASS CAME THROUGH THE CAR BECAUSE THE SHIELD WAS CLOSED. THERE WERE NO DENT OR IMPACT MARKS ON THE SUNROOF OR ANY PART OF THE CAR. WHEN WE HAD A MECHANIC LOOK AT IT, HE TOLD US THAT THE BREAK BAND FROM THE INSIDE AND WAS ALMOST 'PUSHED UP' IN A WAY. NISSAN HAD DENIED OUR CLAIM, AND PAYING THE DEDUCTIBLE AND GETTING IT FIXED, I STILL HEAR A RATTLING NOISE COMING FROM ABOVE.