NHTSA Complaint #11209717 — 2013 KIA SORENTO

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11209717
Vehicle	2013 KIA SORENTO
Component	ENGINE
Date of Incident	September 1, 2018
Date Filed	May 24, 2019
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MO

Consumer Description

OUR VEHICLE IS CONSUMING AN ENTIRE TANK OF OIL UNDER 1,000 MILES OF DRIVING. THE ENGINE MUST HAVE SOMETHING WRONG WITH IT, BUT THE DEALERSHIP INSISTS THE ENGINE IS NORMAL. THEY AGREE THE PROBLEM IS BAD BUT TAKE NO RESPONSIBILITY FOR THE ENGINE. THE SUV RUNS WEAKER THAN NORMAL WITH LESS POWER THAN WHEN WE BOUGHT IT 2 YEARS AGO NOW. IT IS DRIVEN LESS THAN 40 MILES A DAY FOR WORK COMMUTE AND CONSUMES OIL AT AN ASTOUNDING RATE. WHILE I KNOW THERE IS SOME TYPE OF ENGINE RECALL FOR THIS MODEL AND YEAR I AM CONFUSED AS TO WHY OUR VEHICLE IS NOT BEING TAKEN CARE OF AS IT SHOULD BE.

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