NHTSA Complaint #11209642 — 2014 KIA SORENTO

WHILE DRIVING HOME FROM BALTIMORE, ALL OF THE WARNING LIGHTS ON MY CAR TURNED ON AND THE CAR STARTED DECELERATING. I PULLED OVER TO THE SIDE OF THE HIGHWAY TO PARK THE CAR AND IT WOULD NOT MOVE AT ALL AFTER THAT. I CHARGED MY PHONE AND THE CAR BATTERY DIED AS I WAITED FOR A TOW TRUCK. I GOT IT TOWED TO MY MECHANIC WHO SAID IT WAS THE ENGINE AND WOULD BE COVERED UNDER THE RECALL KIA CURRENTLY HAS. I GOT IT TOWED AGAIN TO KIA ON THE BOULEVARD ON MARCH 20TH. THEY LIED TO ME AND SAID THEY WERE WORKING ON MY CAR ONLY TO FIND OUT MARCH 29TH THEY NEVER LOOKED AT MY CAR AND HAD LOST MY KEY. I HAD TO WAIT FOR THEM TO ORDER A NEW KEY AND THEN SEND PICTURES TO GET THE WARRANTY APPROVED. THEY ADVISED ME THEY WOULD NOT GIVE ME A LOANER OR HELP WITH A RENTAL BUT I COULD BE REIMBURSED AFTER ALL REPAIRS ARE MADE. I RECEIVED A VOICEMAIL APRIL 1ST SAYING MY CAR WAS DONE WHEN THE WARRANTY WAS NOT APPROVED YET. THEY HAVE REPEATEDLY TOLD ME DIFFERENT LIES AND ADVISED THEY RUSHED THE ORDER OF MY ENGINE AND IT WOULD BE THERE BY MAY 10TH. A NEW ENGINE HAS STILL NOT ARRIVED FOR ME, I CALLED THE NUMBER THEY GAVE ME FOR KIA'S "CORPORATE OFFICE" AND WAS ADVISED A RUSH WAS NOT PLACED UNTIL MAY 15TH AND THEY STILL DO NOT KNOW WHEN THE ENGINE WILL BE DELIVERED. I AM IN THE PROCESS OF BUYING A HOUSE AND I FEAR I'LL BE SPENDING THOUSANDS OF DOLLARS IN RENTALS WITHOUT REIMBURSEMENT FOR WHO KNOWS HOW LONG. I'VE ALREADY SPENT OVER $500 AS A RESULT OF THIS. I HAVE TRIED TO BE PATIENT BUT THE BLATANT LIES AND IRRESPONSIBILITY IS BAFFLING.