NHTSA Complaint #11209627 — 2006 TOYOTA SEQUOIA

TL* THE CONTACT OWNS A 2006 TOYOTA SEQUOIA. THE CONTACT RECEIVED A SETTLEMENT POSTCARD FOR THE FRAME ALONG WITH UNKNOWN RECALL NOTICES REGARDING THE AIR BAGS. THE CONTACT TOOK THE VEHICLE TO BUTLER TOYOTA (9419 ARONSON DR, INDIANAPOLIS, IN 46240, (317) 848-4210) SEVERAL TIMES TO HAVE THE FRAME REPAIRED; HOWEVER, THE AIR BAGS WERE REPAIRED INSTEAD. THIS HAPPENED SEVERAL TIMES UNTIL THE DEALER STATED THAT THE SETTLEMENT LETTER HAD EXPIRED. THE CONTACT STATED THAT THE FRAME WAS RUSTED FROM THE INSIDE OUT AND WAS DETERIORATING RAPIDLY. THE DEALER QUOTED A REPAIR COST OF $2,000 FOR AN AIR SUSPENSION AIR BAG THAT WAS NOT INCLUDED IN THE RECALL. THE COST TO REPAIR THE FRAME WAS $3,000. THE DEALER DID NOT INCLUDE ON THE PAPERWORK THAT THE FRAME WAS THE MAIN REASON THE CONTACT BROUGHT IN THE VEHICLE. THE MANUFACTURER STATED THAT IF THE DEALER HAD INCLUDED THE FRAME ON THE REPAIR ORDER, THEY WOULD HAVE TAKEN CARE OF THE FRAME. THE FAILURE MILEAGE WAS 230,000.