NHTSA Complaint #11209455 — 2015 BMW 428I

THE CONDENSOR FREEZES AND NO AIR COMES OUT OF THE VENTS. IT DOES NOT MATTER IF SELECT DIFFERENT VENTS OR TEMPERATURES. I BOUGHT MY CAR AT THE END OF FEBRUARY 2019 AND IT HAS HAPPENED THREE TIMES. WHEN I LOOK ONLINE IT HAS BEEN AN ONGOING PROBLEM FOR SEVERAL YEARS. I CALLED BMW NORTH AMERICAN THREE TIMES. THE SECOND TIME A MANAGER TOLD ME SEVERAL UNTRUTHS TO GET ME OFF OF THE PHONE. TODAY WHEN I TOLD TO SOMEONE, I FOUND OUT THAT I WAS LIED TO. THE FIRST TIME IT HAPPENED WAS AT NIGHT IN THE RAIN. I HAD TO CONSTANTLY PUT MY WINDOWS DOWN DURING A DOWN POUR TO KEEP THE WINDOWS CLEAN. IT IS NOW SPRING DURING THE HOTTER TEMPERATURE IT IS GOING TO BE NO BETTER. IT FROZE ON A DAY THAT IT WAS IN THE 80'S. THE CAR WOULD NOT COOL DOWN. THE FAN WAS BLOWING ON HIGH AND THE PASSENGER'S DASHBOARD WAS EXTREMELY HOT. IT FELT LIKE THE CAR WAS GOING TO CATCH ON FIRE ON TOP OF THE CAR NOT COOLING OFF.