NHTSA Complaint #11209338 — 2014 KIA SOUL

WE PURCHASED A CAR FROM A SMALL LOT SELLING USED CARS IN TEMPE, ARIZONA. AT 20 DAYS AND ABOUT 800 MILES THE CAR BEGAN TO MAKE A LOUD KNOCKING NOISE AS MY SON WAS DRIVING THE CAR INTO OUR NEIGHBORHOOD GOING ABOUT 5-10 MILES PER HOUR. HE SHUT OFF THE CAR. I CHECKED THE OIL DIPSTICK AND THERE WAS ZERO OIL IN THE CAR. I IMMEDIATELY CALLED THE SALESPERSON ABOUT THIS ISSUE. HE SAID WE COULD TOW IT TO HIM TO LOOK AT IT AND HE INSISTED THAT HE CHANGED THE OIL IN THE CAR BEFORE WE EVER DROVE IT. DUE TO MY CONCERN THAT THERE WAS NO OIL IN THE CAR, I ADDED 2.5 QUARTS. THERE HAVE BEEN NO OIL LEAKS SINCE WE PURCHASED THE CAR, NOR WERE THERE ANY AFTER I ADDED THE 2.5 QUARTS. WE HAD THE CAR TOWED TO THE DEALER ON A FRIDAY MORNING AND NO REAL WORK WAS COMPLETED. I CALLED KIA CORPORATE AND THEY TOLD ME THEY WERE AWARE OF THIS ISSUE WHERE THE OIL WOULD JUST EVAPORATE AND THAT IT WAS COVERED UNDER SC147. KIA CORPORATE HAD ME CALL A LOCAL KIA DEALERSHIP AND THAT'S WHEN THE SERVICE DEPT SAID KIA CORPORATE WAS WRONG. I MADE A RETURN CALL TO KIA CORPORATE WHO CORRECTED THE FIRST AGENT AND TOLD ME THEY WERE WRONG AND THAT I HAVE TO PAY OUT OF POCKET FOR THIS ISSUE. THE ENGINE ISSUE SHOULD BE COVERED UNDER A CLASS ACTION LAWSUIT - THIS IS THE SAME SYMPTOMS AS OTHER CLASS ACTION LAWSUITS AT THIS TIME FOR OTHER KIA VEHICLES.