NHTSA Complaint #11209328 — 2017 MERCEDES-BENZ E300

THIS SUNDAY, MY BROTHER IN LAW WAS DRIVING THE CAR AND I WAS SITTING I. PASSENGER SEAT AND MY 5 YEAR OLD NIECE IN THE BACKSEAT. SUDDENLY, THERE WAS A LOUD POP SOUND AND AFTER FEW SECONDS THE GLASS STARTED FALLING IN THE CAR FROM ABOVE, WE FOUND OUT THAT THE SUNROOF GLASS SHATTERED FOR NO REASON, NOTHING HIT THE CAR, NO POTHOLES, NOTHING AT ALL. MY BRO IN LAW DID GET HURT ON ON ARM AS A SMALL PIECE OF GLASS HIT HIM. IMMEDIATELY I CALLED MERCEDES BENZ ROADSIDE ASSISTANCE AND TOLD THEM TO PICK MY CAR FROM MY BRO IN LAWS HOUSE ONCE WE REACHED. NEXT DAY NO RESPONSE FROM MERCEDES BENZ AND AFTER 3 DAYS (TODAY IS WEDNESDAY) THE DEALERSHIP 'TEXTS' (STILL NO CALLS) SAYING THAT I WILL HAVE TO PAY $2126, THE THING IS I DON'T MIND PAYING SINCE I HAVE INSURANCE BUT WHAT ABOUT THE SAFETY FEATURES, WHEN I TOLD THAT SERVICE GUY ABOUT IT, HE SAID THEY CAN'T DO ANYTHING ABOUT IT. I EVEN TOLD ME ABOUT COMPLAINING IT TO YOU GUYS BUT STILL NOTHING. IT'S MERCEDES BENZ OF FOOTHILL BLVD, IRVINE, CA. APART FROM THAT, I LOOKED UP ONLINE AND I SAW FEW PEOPLE WHO HAVE SAME ISSUES AS ME (SUNROOF SHATTERING/BREAKING MERCEDES BENZ).