NHTSA Complaint #11209048 — 2012 FORD FOCUS

TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE THE VEHICLE WAS PARKED AT A GROCERY STORE, THE ENGINE WOULD NOT TURN OFF. THE CONTACT PULLED THE FUEL FUSE TO DISCONTINUE THE FLOW OF FUEL AND SHUT THE ENGINE OFF; HOWEVER, THE VEHICLE LIGHTING REMAINED ILLUMINATED. THE BATTERY HAD TO BE DISCONNECTED TO TURN OFF THE LIGHTS. THE FAILURE RECURRED THREE TIMES. THE CONTACT CALLED ROY O'BRIEN FORD AT 586-776-7600 (LOCATED AT 22201 E 9 MILE RD, ST CLAIR SHORES, MI 48080) AND WAS INFORMED THAT THE FAILURE WAS NOT A KNOWN ISSUE. THE VEHICLE WAS NOT DIAGNOSED. THE FAILURE RECURRED AND THE VEHICLE WAS TAKEN TO ELDER FORD (888-467-5023, LOCATED AT 777 JOHN R RD, TROY, MI 48083) WHERE IT WAS DIAGNOSED THAT THE BODY CONTROL MODULE NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT OFFER ANY EXPLANATION FOR THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 95,000.