NHTSA Complaint #11208930 — 2012 KIA SORENTO

WHEN GOING OVER SPEED BUMPS, MY CAR SOUNDED LIKE A TIN CAN PARTICULARLY WHEN COLD OUTSIDE. THOUGHT IT COULD BE SHOCK ABSORBERS. A LOCAL CAR REPAIR PLACE REPLACED STRUT MOUNTS, BRAKE PADS AND NEW SHOCKS AT A COST OVER $3000. AFTER PAYING FOR THIS, MY CAR MADE THE SAME SOUND WHICH I CAPTURED ON VIDEO. I DID SOME RESEARCH AND FOUND NUMEROUS OTHER COMPLAINTS ABOUT SUSPENSION SYSTEM ON THIS MODEL KIA SORENTO. I PROVIDED THIS INFORMATION TO REPAIR SHOP AND RETURNED FOR PROPER FIX. THEY DISCOVERED A TECHNICAL SERVICE BULLETIN FOR THIS CAR #SA178. THEY MADE THIS CORRECTION AND TOLD ME TO CONTACT KIA FOR REIMBURSEMENT. KIA REFUSED SAYING THAT BECAUSE IT WAS OUT OF WARRANTY AND NOT REPAIRED AT A KIA DEALERSHIP THEY COULD NO HELP ME. THIS IS AN ONGOING PROBLEM WITH SORENTOS, BUT THERE HAS NOT BEEN A RECALL NOTICE FOR THIS VEHICLE. I AM OUT OF POCKET OVER $3K. NOT HAPPY.