NHTSA Complaint #11208624 — 2014 FORD EXPLORER

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11208624
Vehicle	2014 FORD EXPLORER
Component	STEERING
Date of Incident	May 17, 2019
Date Filed	May 20, 2019
Mileage	106,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VA

Consumer Description

TL* THE CONTACT CALLED ON BEHALF OF THE OWNER OF A 2014 FORD EXPLORER. WHILE DRIVING 15 MPH, THE STEERING WHEEL SEIZED AND WAS UNABLE TO TURN. THE "FAILURE ON FULL ELECTRIC STEERING CONTROL" AND "SAFELY PARK THE VEHICLE" MESSAGES WERE ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED AN ELECTRIC POWER STEERING LOSS AND WANTED TO KNOW IF THAT COULD HAVE BEEN ATTRIBUTED TO NHTSA CAMPAIGN NUMBER: 16V245000 (SUSPENSION). THE VEHICLE WAS TOWED TO PRIORITY FORD (LOCATED AT 7520 N MILITARY HWY, NORFOLK, VA 23518, (757) 419-2500), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 106,000.

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