NHTSA Complaint #11208420 — 2011 DODGE CHARGER

WE HAD RECALL P08 HEADLAMP WIRING PERFORMED ON 2/22/15 AT PALMEN DODGE IN RACINE WI. 2 MONTHS LATER WE MOVED TO ARIZONA. WITHIN 6 MONTHS AFTER THIS RECALL WAS ADDRESSED WE CONTINUED TO HAVE HEADLIGHTS GO OUT. AFTER A COUPLE OF TIMES I STARTED KEEPING RECEIPTS. APPROX. EVERY 6 MONTHS WE HAD TO REPLACE OUR HEADLIGHTS (SOMETIMES 1, SOMETIMES BOTH). WE FINALLY HAD A DEALERSHIP BUILT NEAR OUR HOUSE THIS YEAR (RODEO DODGE- SAN TAN VALLEY AZ) SO WE WERE ABLE TO TAKE IT IN WITHOUT TOO MUCH INCONVENIENCE- WE ONLY HAVE 1 CAR & NO RENTAL WAS OFFERED. THE IDENTIFIED THE ISSUE WAS A HEADLAMP HARNESS AND NEEDED TO REPLACE IT. THE COST FOR THIS WORK WAS $729.77. THEY ADVISED THAT IT WASN'T COVERED UNDER THE PREVIOUS RECALL. HOWEVER WHEN READING THE P08 RECALL IT DOES INDICATE "YOUR DEALER WILL REPLACE THE HEADLAMP HARNESSES AND REPLACE THEM IF REQUIRED". IT SEEMS OBVIOUS TO ME THAT THERE WAS A HARNESS OVERLOOKED WHEN THE RECALL WAS ADDRESSED IN 2015 THAT CAUSED US TO CONTINUALLY REPLACE HEADLAMPS EVERY 6 MONTHS. I HAVE RECEIPTS FROM THESE HEADLAMPS FROM: FEB 2017, DEC 2017, MAY 2018. THERE WERE A COUPLE ADDITIONAL TIMES BETWEEN MAR 2016 AND FEB 2017 THAT I DID NOT THINK TO KEEP RECEIPTS. I FINALLY HAD THE ISSUE ADDRESSED WHEN BOTH HEADLAMPS WENT OUT IN DEC 2018. SERVICE WASN'T COMPLETED UNTIL 3/5/19 AS IT WAS DIFFICULT FOR US TO BE WITHOUT A CAR FOR THE LENGTH OF TIME WE KNEW IT WOULD TAKE TO HAVE FIXED. I AM ASKING FOR REIMBURSEMENT FROM DODGE IN THE AMOUNT OF $971.37 TO COVER THE WORK DONE TO REPLACE THE HARNESSES AND REIMBURSEMENT FOR THE HEADLIGHTS I NEEDED TO HAVE REPLACED OVER TIME (ONLY THE ONES I HAVE RECEIPTS FOR). SEE ATTACHED. WE WILL BE PURCHASING ANOTHER CAR IN THE NEXT 6-12 MONTHS AND THIS WOULD GO A LONG WAY IN BUILDING MY CONFIDENCE IN DODGE PRODUCTS/SERVICE.