NHTSA Complaint #11208256 — 2012 FORD FOCUS

TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT THE POWER STEERING ASSIST WAS FAULTY AND THE STEERING WHEEL WAS EXTREMELY DIFFICULT TO TURN. THE CONTACT HAD TO USE EXCESSIVE STRENGTH TO TURN THE STEERING WHEEL. THE CONTACT OBSERVED THAT "STEERING ASSIST MALFUNCTION" WAS DISPLAYED ON THE INSTRUMENT PANEL, MALUFUNCTION WARNING LIGHT CAME UPON. THE VEHICLE WAS TAKEN TO WAYNE AKERS FORD (2000 10TH AVE N, LAKE WORTH, FL 33461, (800) 749-8875) WHERE IT WAS DIAGNOSED THAT A NEW STEERING GEAR WAS NEEDED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 38,000. THE VIN WAS INVALID. *BF 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB