NHTSA Complaint #11207728 — 2014 KIA SOUL

TL* THE CONTACT OWNS A 2014 KIA SOUL. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED. THE VEHICLE WAS ABLE TO RESTART AND WAS DRIVEN TO THE SIDE OF THE HIGHWAY. ALSO, THE OIL INDICATOR ILLUMINATED AND AN ABNORMAL RATTLING NOISE EMERGED FROM UNDERNEATH THE VEHICLE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO STATED THAT THERE WAS NO OIL IN THE VEHICLE AND THE BOTTOM OF THE ENGINE WAS DAMAGED. THE VEHICLE WAS TOWED TO ANOTHER INDEPENDENT MECHANIC, BUT THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE CONTACT CALLED CAR TOWN KIA USA (3120 LEXINGTON RD, NICHOLASVILLE, KY 40356, (859) 887-4737) AND WAS INFORMED THAT THE VEHICLE WAS NOT COVERED UNDER A WARRANTY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED BY THE DEALER. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 102,000.