NHTSA Complaint #11207712 — 2014 FORD EXPLORER

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE DRIVING 65 MPH, THE STEERING WHEEL SEIZED AND THE "POWER STEERING OUT PULL OVER" WARNING MESSAGE APPEARED. THE VEHICLE WAS TAKEN TO MCLAUGHLIN FORD (950 N MAIN ST, SUMTER, SC 29150, (888) 471-4257) WHERE AN ALIGNMENT WAS PERFORMED AND THE COMPUTER WAS RESET. AFTER THE REPAIRS, THE FAILURE RECURRED AND THE CONTACT REAR ENDED ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS NOT FILED. THERE WERE NO INJURIES SUSTAINED. THE VEHICLE WAS TAKEN TO J.C. LEWIS FORD (9505 ABERCORN ST, SAVANNAH, GA 31406, (912) 210-5690) WHERE THE ALTERNATOR AND BATTERY WERE REPLACED, BUT THE FAILURE STILL OCCURRED. THE VEHICLE WAS TAKEN TO MULTIPLE UNKNOWN DEALERS, BUT THE CAUSE OF THE FAILURE COULD NOT BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE 113,738.