NHTSA Complaint #11207625 — 2017 SUBARU OUTBACK

ORIGINAL WINDSHIELD CRACKED BY ROCK (I THINK) HIT AT TOP NEAR EDGE AND CRACK INSTANTLY RAN DOWN AND ACROSS THE WINDSHIELD. TOOK TO DEALER FOR REPLACEMENT, TOOK ALL DAY BECAUSE THE FIRST WINDSHIELD THEY INSTALLED BROKE, SO THEY HAD TO PUT IN A SECOND. A WEEK LATER HEARD A LOUD POP, LIKE A ROCK HAD HIT THE WINDSHIELD AND WINDOW CRACKED FROM JUST ABOVE THE WIPER ON THE PASSENGER SIDE UP AND TO THE MIDDLE OF THE WINDSHIELD. IF IT WAS A ROCK IT COULDN'T HAVE CAME DIRECTLY IN BUT WOULD HAVE HAD BEEN LOBBED AS A STRAIGHT IN SHOT WOULD HAVE CLIPPED THE WIPER AND THE WIPER HAS NO DAMAGE. THERE IS A VERY SMALL DING IN THE WINDSHIELD, CERTAINLY NOT SIGNIFICANT ENOUGH TO CAUSE A CRACK THAT WOULD INSTANTLY RUN ACROSS THE WINDSHIELD. DEALER WILL NOT WARRANTY A 1000 WINDSHIELD THAT I HAD FOR A WEEK. I DON'T THINK THE INTEGRITY OF THE WINDSHIELD IS SOUND IF A SMALL ROCK DINGS THE WINDSHIELD AND CAUSES IT TO CRACK. IF SOMETHING OF SIZE WERE TO HIT IT I THINK IT WOULD LIKEY BREAK THROUGH AND COULD SERIOUSLY INJURE SOMEONE. THIS IS A HUGE SAFETY ISSUE, THE GLASS IS DEFECTIVE. WINDSHIELDS ARE BUILT TO WITHSTAND SERIOUS IMPACT WITHOUT CRACKING. SOME NEEDS TO LOOK INTO THIS. I'VE SEEN MANY PEOPLE REPORTING THIS ONLINE AND SOMEONE IS GOING TO GET HURT. SUBARU NEEDS TO RECALL ALL THE VEHICLES AND REPLACE WITH SAFE GLASS AND THEY NEED TO REIMBURSE ALL THOSE LIKE ME THAT HAVE INCURRED RIDICULOUS EXPENSE BECAUSE OF THIS DEFECT.