NHTSA Complaint #11207600 — 2013 HYUNDAI TUCSON

DRIVING CAR WITH 80K MILES ON IT 10 DAYS AFTER DEALER OIL CHANGE AND SERVICE. GOING 50 MPH DOWN 4-LANE HWY. WHEN ENGINE STOPPED. I WASN'T BRAKING OR ACCELERATING. FORTUNATELY I WAS IN RIGHT LANE AND COULD PULL OVER, RARE ON THAT ROAD. HAD TO HAVE TOWED TO NEAREST DEALER (NOT THE ONE WHO SERVICED IT). DEALER SAID $5700 TO REBUILD ENGINE DUE TO THROWN ROD. TALKED TO SERVICE MGR. WHERE OIL CHANGE DONE AND HE SAID THIS WAS A KNOWN DEFECT IN THE ENGINE OF 2010-2013 HYUNDAI AND THAT HYUNDAI WOULD FIX AT NO COST TO ME AND COVER COST OF LOANER. I'M NOT ORIGINAL OWNER BUT HE SAID THAT WOULDN'T MATTER SINCE THIS WAS A RECALL ISSUE. CALLED THE NUMBER I WAS GIVEN FOR CONSUMER AFFAIRS AND WAS TOLD THEY TALKED TO DEALERSHIP WHERE CAR WAS TOWED AND MY WARRANTY CLAIM WAS DENIED. ADVISED I WASN'T PUTTING IN A WARRANTY CLAIM AND THIS WAS A KNOWN DEFECT. AS STATED ON THE TAPE YOU GET WHEN YOU CALL CONSUMER AFFAIRS, THIS IS A KNOWN DEFECT WITH THE OIL PAN THAT CAN CAUSE ENGINE DAMAGE INCLUDING CAUSING A HIGH SPEED STALL. THE TAPE STATES THE RECALL HAS BEEN "ANNOUNCED BUT NOT LAUNCHED." THEY ARE FULLY AWARE THERE IS A PROBLEM, ONE THAT COULD HAVE BEEN FATAL FOR ME, AND I AM GETTING THE RUNAROUND. THE CONSUMER AFFAIRS REP FINALLY ASSIGNED ME A CASE NUMBER AND SAID SOMEONE WOULD CALL IN 3-5 DAYS. THEY DID NOT, SO I CALLED. THAT PERSON RETURNED MY CALL AND TOLD ME MY WARRANTY CLAIM HAD BEEN DENIED. I ADVISED, AGAIN, NOW 8 DAYS LATER AND NEARLY 2 WEEKS WITHOUT A CAR, THAT IT WAS NOT A WARRANTY ISSUE. SHE SAID SHE WOULD CHECK AND GET BACK TO ME BUT SHE KNEW NOTHING ABOUT "CAMPAIGN 181," WHICH IS THIS ISSUE. DESPITE ADDITIONAL CALLS BY ME SHE HAD NOT CALLED BACK. I'VE CONTACTED [email protected] AND RECEIVED NO REPLY. THEY SHOULD IMPLEMENT A RECALL IMMEDIATELY BEFORE SOMEONE IS KILLED. THEY SHOULD REPAIR MY VEHICLE AND BE THANKFUL NO ONE WAS KILLED.