NHTSA Complaint #11207394 — 2013 VOLVO XC60

I PURCHASED A CERTIFIED PRE-OWNED 2013 VOLVO XC60 FROM A LOCAL VOLVO DEALERSHIP IN JUNE 2016. AFTER APPROXIMATELY 18 MONTHS OF OWNING THE VEHICLE, I NOTICED A SLIGHT LEAK FROM THE DRIVER'S SIDE WINDSHIELD AFTER HAVING THE CAR WASHED. THE LEAK BECAME INCREASINGLY WORSE OVER THE FOLLOWING FEW MONTHS, AS I ALSO NOTICED WATER ACCUMULATING ON THE DRIVER'S SIDE FLOOR DURING HEAVY RAINS. SUBSEQUENTLY, I TOOK THE VEHICLE TO THE VOLVO DEALERSHIP WHERE IT WAS PURCHASED. I WAS TOLD BY THE SERVICE DEPARTMENT THE WINDSHIELD NEEDED TO BE RESEALED, WHICH IS CONSIDERED PART OF THE OWNER'S MAINTENANCE. ADDITIONALLY, I WAS INFORMED THE DEALERSHIP IS NOT RESPONSIBLE FOR THE WINDSHIELD BREAKING DURING REMOVAL TO RESEAL. I'VE SINCE RESEARCHED THIS ISSUE BEING A FACTORY PROBLEM WITH THE PRIMER AND/OR SEALANT USED BY VOLVO, WHICH CAN CAUSE THE WINDSHIELD TO POP OUT DURING AN IMPACT. THIS IS A SAFETY ISSUE THAT VOLVO IS AWARE OF AND IS UNWILLING TO ADDRESS (IE - ISSUING A RECALL). THIS APPEARS TO BE A COMMON PROBLEM WITH SEVERAL OF VOLVO'S MODELS MANUFACTURED BETWEEN 2010-2015. MOREOVER, I'VE ALSO LEARNED THE SUNROOF LINES FREQUENTLY CLOG CAUSING WATER TO LEAK FROM THE WINDSHIELD OR ONTO THE FLOOR OF THE VEHICLE. VOLVO IS ALSO AWARE OF THIS BEING AN ISSUE. THE WATER DAMAGE CAN CAUSE SEVERE ELECTRICAL FAILURES IN THE DASHBOARD.