NHTSA Complaint #11207325 — 2006 MINI COOPER

POWER STEERING PUMP PROBLEM FOR MINI COOPER R50 BOUGHT MY R50 PRE-OWNED 125000 KMS ON THE ODO FROM A DEALERSHIP(NOT A MINI DEALERSHIP) AS A PRESENT FOR MY DAUGHTER IN MARCH 2019. I ALREADY KNEW THERE WAS SOMETHING WRONG. OBSERVED A LEAK IN THE POWER STEERING RESERVOIR. DEALER SUPPOSEDLY FIXED THE PROBLEM BY REPLACING SOME HOSES. AFTER A MONTH, I TRIED STARTING THE CAR UP AND THE CAR WOULD NOT START. I WAS LUCKY TO STILL BE AT HOME THAT TIME. RECHARGED THE BATTERY AND STARTED THE CAR. TURNED THE ENGINE OFF AND NOTICED A SOUND. TRACED THE SOUND TO THE POWER STEERING PUMP NOT TURNING OFF EVEN IF THE ENGINE IS TURNED OFF. DISCONNECTED THE BATTERY SO IT WILL NOT DO A FULL DISCHARGE. BOUGHT IT BACK TO THE DEALERSHIP THAT I PURCHASED IT FROM AND THEY CONFIRMED THAT THE ISSUE WAS WITH THE PS PUMP. DID RESEARCH AND FOUND THAT THERE WAS A COMMON ISSUE RELATED TO THIS PUMP ALREADY AND BMW HAS OFFERED EXTENDED WARRANTY ON THE PUMP AND PERIPHERALS LIKE HOSES AND RESERVOIR COVERING 2003 TO 2005 MODELS DUE TO THE NUMBER OF COMPLAINTS AND POTENTIAL CATASTROPHIC ISSUES A FAILED PUMP CAN BRING. I ASKED THE LOCAL BMW SERVICE CENTER IF I COULD AVAIL BUT THEY SAID MY VIN WAS NOT PART OF THE COVERAGE. I NEEDED THE CAR TO WORK AND I WANTED IT DONE RIGHT SO I HAD THEM REPLACE THE PUMP. THIS COSTED ME 1500 CAD++ I BELIEVE THAT THIS SHOULD STILL BE COVERED BY THE EXTENDED WARRANTY BECAUSE THE SYMPTOMS ARE THE SAME AND THAT THE PUMP IS CONFIRMED TO BE AN ORIGINAL BY THE MINI SERVICE AND MAY VERY WELL STILL BE THE SAME ONE FROM THE PREVIOUS MODELS AND BMW SHOULD OWN UP TO THIS.