NHTSA Complaint #11207200 — 2014 FORD EXPLORER

I HAD STOPPED TO GET GAS AND ONCE I RETURNED TO THE CAR AND PUT IT IN GEAR IT MADE A HORRIBLE SOUND AND THE STEERING WENT OUT AND I COULD HARDLY MOVE THE WHEEL. TURNED THE CAR BACK OFF AND WAITED A FEW MINUTES, TURNED IT BACK ON AND STILL NO POWER STEERING. LUCKILY FOR ME MY HUSBAND WAS STILL IN TOWN AND HE HAD TO COME AND DRIVE THE CAR TO THE DEALER SINCE I COULD NOT TURN IT AT ALL TO EVEN MOVE IT AWAY FROM THE GAS PUMP. THE REPAIR BILL WAS $1,800 FOR SOMETHING THAT SHOULD NOT BE GOING OUT ON A LESS THAT 5 YEAR OLD VEHICLE THAT COST CLOSE TO $30,000! I JUST FEEL BLESSED THAT MY DAUGHTER AND I WERE NOT ACTUALLY DRIVING DOWN THE ROAD WHEN IT WENT OUT LIKE OTHERS HAVE COMPLAINED ABOUT.