NHTSA Complaint #11207018 — 2013 FORD FUSION

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	11207018
Vehicle	2013 FORD FUSION
Component	STRUCTURE:BODY
Date of Incident	May 3, 2019
Date Filed	May 11, 2019
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	GA

Consumer Description

FORD FUSION RECALL - RIGHT REAR DOOR LATCH UNHOOKED, THE DOOR DOESN'T STAY CLOSED. RECALL WAS FOUND ON THIS SITUATION, AND FRONT RIGHT DOOR HAD THIS ISSUE ABOUT A YEAR AGO AND WAS CLAIMED TO BE FIXED. NOW REAR RIGHT DOOR IS HAVING THIS ISSUE AND IT IS ENTIRELY UNSAFE TO DRIVE. ANGELA KRAUSE FORD IN ROSWELL WAS CHARGING AROUND $500 TO REPLACE THIS DOOR LATCH, EVEN THOUGH THERE WAS A RECALL ON THIS INCIDENT. THE VEHICLE WAS STAYING AT THEIR LOCATION WAITING FOR A WARRANTY TO COVER THE COSTS BUT THIS DID NOT OCCUR, AND WE WERE STILL CHARGED FOR A DIAGNOSTIC FEE, JUST FOR THEM TO LOOK AT THE DOOR.

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