NHTSA Complaint #11206929 — 2013 NISSAN QUEST

WE PURCHASED OUR 2013 NISSAN QUEST MINIVAN SIX YEARS AGO, AND THE CVT TRANSMISSION FAILED WHILE DRIVING HOME FROM CHURCH ON SUNDAY, MAY 5TH. AFTER GETTING GAS, I TRIED TO ACCELERATE AND THE ENTIRE FRONT STARTED VIBRATING AND VERY MINIMAL ACCELERATION ABILITY, 0-10MPH. I WENT FROM PARKING LOT ONTO CITY STREETS BARELY ABLE TO MOVE FORWARD/ACCELERATE. ONCE I WAS ON BIGGER STREET, SPEED LIMIT OF 40MPH, I STILL COULDN'TT ACCELERATE OVER 5-10MPH. PARKED IN THE DRIVEWAY;LATER IN AFTERNOON, INDEPENDENT MECHANIC CAME TO OUR HOUSE TO TEST CONTROL PANEL WITH CODE READER, HE CONFIRMED IT WAS THE TRANS. WE TEST DROVE TO DETERMINE IF WE COULD DRIVE 20-30 MINUTES TO NISSAN DEALER, BUT WE BARELY GOT A HALF A BLOCK FROM OUR HOUSE BEFORE WE LOST TOTAL ACCELERATION - COULD NOT MOVE FORWARD AT ALL. WE SHUT THE VAN OFF, RESTARTED IT WHICH ALLOWED US TO GO 5MPH & GET HOME. THE CVT TRANSMISSION NEEDS TO BE REPLACED IN ALL NISSAN MODELS. 6 YEAR OLD VAN, STILL OWE 10 CAR PAYMENTS W/LIMITED WARRANTY VALID UNTIL APRIL 2020, HOWEVER WE HAVE 118,000 MILES,SURPASSING 100K LIMIT. WE'VE READ ONLINE 1KS OF CONSUMER COMPLAINTS ON CVT TRANS FAILURE,SENTRA, ROGUE, MURANO, ALTIMA, QUEST. NISSAN REFUSES TO RECALL FOR CVT TRANS REPLACEMENT BECAUSE IT IS NOT DEEMED A SAFETY ISSUE. BEING UNABLE TO ACCELERATE ABOVE 10MPH IN HEAVY TRAFFIC WITH OUR KIDS IN THE VEHICLE IS A SAFETY ISSUE. NISSAN US CUST SERVICE REP GAVE US THE RUN AROUND: TOW VAN TO DEALER FOR NISSAN TEST THEN THE CASE WOULD BE REVIEWED (SHELL OUT $300) HOWEVER THERE IS NO GUARANTEE OF REPLACEMENT OF CVT TRANSMISSION BY NISSAN. I AM A TEACHER, THIS MINIVAN IS MY TRANSPORTATION TO/FROM SCHOOL. MY HUSBAND WORKS PART-TIME AS WAREHOUSE LABORER, SO WE CANNOT AFFORD TO REPLACE THE CVT TRANS FOR $5000. NISSAN CORPORATE NEEDS TO ADDRESS THIS SAFETY ISSUE INVOLVING THE CVT TRANS & REPLACE ALL CVTS & DEVELOP NEW TRANS. LIVES ARE AT STAKE.