NHTSA Complaint #11206552 — 2014 KIA SOUL

TL* THE CONTACT OWNS A 2014 KIA SOUL. WHILE DRIVING AT 50 MPH, THE VEHICLE INADVERTENTLY DOWNSHIFTED. THE VEHICLE FAILED TO ACCELERATE OVER 20 MPH WITH ALL WARNING LIGHTS ILLUMINATING. THE CONTACT WAS ABLE TO PULL TO THE SIDE OF THE ROADWAY, TURNED THE ENGINE OFF, RESTARTED AFTER SEVERAL MINUTES AND WAS ABLE TO RESUME DRIVING NORMALLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO WAS UNABLE TO DIAGNOSE OR REPAIR THE FAILURE BUT WAS ABLE TO LOCATE FAILURE CODES FROM THE VEHICLE'S COMPUTER. THE CONTACT WAS UNAWARE OF THE FAILURE CODES. THE VEHICLE WAS THEN TAKEN TO DIFEO KIA (1320 OCEAN AVE, LAKEWOOD, NJ 08701 (833) 842-8290) WHERE THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED AT THE DEALER DUE TO THE INDEPENDENT MECHANIC HAD REMOVED THE CODES OUT OF THE VEHICLE'S COMPUTER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 9,541.