NHTSA Complaint #11206533 — 2007 LINCOLN MKZ

CAR WILL NOT START BECAUSE OF ELECTRICAL COMPUTER AND WHEN IT DOES START THE CAR STALLS WHEN OUT ON THE ROAD OR HIGHWAY PUTTING MY FAMILY OR MYSELF AT RISK OF INJURY OR DEATH. I CALLED LINCOLN HOTLINE AND THEY REFUSED TO PAY FOR THE REPAIR AFTER IT HAD ALREADY BEEN TO A DEALERSHIP FOR DIAGNOSTIC THEY COULDN'T FIGURE OUT WHAT WAS WRONG AND SAID IT WAS FINE THEN WENT TO PICK CAR UP AND IT WOULDN'T START. WHEN HOME TO GET SPARE KEY STILL SAME PROBLEM. I LIVE IN THE COUNTRY AND ALL FORD DEALERSHIPS ARE FAR AWAY FROM ME SO NOT CONVENIENT TO KEEP RUNNING BACK AND FORTH FOR A REPAIR THEY (FORD MOTOR COMPANY SHOULD HAVE TAKEN CARE OF. LET'S BE CLEAR THEY KNOW THERE IS A PROBLEM AND REFUSE TO FIX IT. TALKED TO 2 PEOPLE @ 1 800-241-3673 AND THE FLAT OUT TOLD ME THEY WILL NOT PAY FOR THE REPAIR. I'VE HAD THE CAR STALL IN AN INTERESECTION AND ON THE HIGHWAY SEVERAL TIMES . SOMETIMES I HAVE TO TURN THE KEY SWITCH 30 40 50 60 TIMES OR MORE TO GET IT TO START. THE TSB FROM FORD MOTOR CO. SAYS THAT WHEN CHANGING THE BATTERY IN THE 2007 LINCOLN MKZ IT WILL CAUSE A PROBLEM WITH THE ECM THE BRAIN CAUSING THE PROBLEMS I DESCRIBED. I EVEN TOLD THEM ABOUT STALLING ON THE HIGHWAY AND THEY STILL REFUSE TO PAY FOR THE REPAIR. THEY DID FIX MY AIR BAD OUT OF WARRANTY BUT WON'T FIX THIS . I FIND THIS UNACCEPTABLE AND REFUSE TO PAY FOR IT OUT OF MY OWN POCKET. CAN YOU HELP PLEASE AFFECTED CARS WOULD BE 2007 LINCOLN MKZ. MERCURY MILAN AND FORD FUSION. I'M SURE IT NOT AN ISOLATED PROBLEM. THE PROBLEM STARTED LAST YEAR 2018 I DON'T REMEMBER THE EXACT DATE I WILL PUT IN THE DATE BOX BELOW THE DATE FORD MOTOR COMPANY/ LINCOLN REFUSED TO DO REPAIR FREE OF CHARGE