NHTSA Complaint #11206174 — 2014 DODGE DART

ON APRIL 17, 2019, WHEN ARRIVING AT DESTINATION, I ATTEMPTED TO SHIFT GEARS INTO PARK. HOWEVER, GEARS SHIFTED INTO REVERSE PERMANENTLY. I CALLED MY SIBLINGS TO ASSIST WITH GETTING THE CAR OUT OF REVERSE, THE HANDLE WOULD MOVE BUT THE GEARS WOULD NOT CHANGE. THE ONLY WAY WE COULD GET THE CAR TO STOP WAS WITH THE EMERGENCY BREAK. WE TURNED OFF THE IGNITION, BUT ALL LIGHTS STAYED ON AND WE COULD NOT REMOVE THE KEY FROM THE IGNITION. THE ONLY WAY TO GET THE KEY OUT WAS TO UNHOOK THE BATTERY. I CONTACTED THE MANUFACTURER THE FOLLOWING DAY ON APRIL 18TH, AND THEY ADVISED OF A RECALL FOR SHIFT CABLE BUSHING. I ASKED HOW LONG THE PROCESS WOULD TAKE, THEY STATED THEY WOULD MAIL A LETTER TO ADVISE HOW TO SET UP APPOINTMENT, THEY WOULD HAVE TO ORDER PARTS. I CALLED BACK ON APRIL 25TH TO INQUIRE ONCE AGAIN ABOUT HOW LONG THE PROCESS USUALLY TAKES, AND THEY DID NOT ADVISE OF A TIME FRAME. I ADVISED THE REPRESENTATIVE THAT MY CAR CANNOT BE DRIVEN AT ALL, AND ASKED IF I WERE TO GET A RENTAL CAR OR GET MY CAR FIXED MYSELF WOULD I BE REIMBURSED. THE REPRESENTATIVE ADVISED THAT THERE IS NO GUARANTEE. I'VE CONTACTED THE MANUFACTURER ONCE AGAIN ON MAY 8, 2019. REPRESENTATIVE ADVISED THAT THE PART HAS STILL NOT BEEN ORDERED AND THERE IS NO ESTIMATED TIME.