NHTSA Complaint #11206113 — 2015 HARLEY-DAVIDSON XG500

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	11206113
Vehicle	2015 HARLEY-DAVIDSON XG500
Component	POWER TRAIN
Date of Incident	March 27, 2019
Date Filed	May 7, 2019
Mileage	3,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VA

Consumer Description

THIS IS THE THIRD TIME MY BIKE HAS BEEN IN THE SHOP SINCE AUGUST 2019. ON MAY 8, 2019, IT HAS BEEN BACK IN THE SHOP FOR SIX WEEK. THE FIRST TIME IT BROKE DOWN IN WAS IN THE SHOP FOR 6 WEEKS. I'M BEING TOLD THE OUTPUT SHAFT IS BEING REDESIGNED. WHEN YOU'RE GOING THOUGHT THE GEARS THE OUTPUT SHAFT BREAKS. YOU DON'T EVEN GET THOUGH THE 6 GEARS. THEN BIKE LOSES ALL POWER TRAIN ONCE THE OUTPUT SHALL. THIS IS VERY DANGEROUS WHEN YOU ARE IN TRAFFIC. YOU HAVE TO FIND A SAFE PLACE TO COAST TO THE SIDE OF THE ROAD. THIS IS THE THIRD TIME IT'S BEEN IN THE FOR THE SAME THING. FIRST TIME AUGUST 27, 2018. SECOND TIME OCTOBER 24, 2018. TOOK MY BIKE IN FOR THEM TO CHECK THE OUTPUT SHAFT AND BOLT. THIRD TIME MARCH 25, 2019.

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