NHTSA Complaint #11205270 — 2012 JEEP GRAND CHEROKEE

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE THE VEHICLE WAS PARKED, THE CONTACT WAS UNABLE TO START THE VEHICLE WITH THE MAIN KEY FOB. THE CONTACT STATED THAT THE SPARE KEY FOB HAD TO BE USED. ALSO, WHILE DRIVING UNKNOWN SPEEDS, THE VEHICLE STARTED TO STALL. THE VEHICLE WAS TAKEN TO SCRANTON DODGE CHRYSLER JEEP RAM (LOCATED AT 1146 WYOMING AVE, SCRANTON, PA 18509, (570) 344-1261) WHERE IT WAS DIAGNOSED THAT THE KEY FOB NEEDED TO BE REPLACED. THE PART WAS REPLACED IN DECEMBER OF 2018, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE RECEIVER NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS NOT PROVIDED.