NHTSA Complaint #11205254 — 2010 FORD ESCAPE

TL* THE CONTACT OWNS A 2010 FORD ESCAPE. WHILE IDLING, THE VEHICLE VIBRATED VIOLENTLY AND THE POWER STEERING ASSIST WARNING INDICATOR ILLUMINATED. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD AND POWERED OFF THE ENGINE. THE VEHICLE WAS RESTARTED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE B2278 STEERING SHAFT TORQUE SENSOR MALFUNCTIONED. THE CONTACT WAS INFORMED OF NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING) AND TOOK THE VEHICLE TO SUNRISE FORD OF NORTH HOLLYWOOD (LOCATED AT 5500 LANKERSHIM BLVD, LOS ANGELES, CA 91601, (877) 510-8967); HOWEVER, THE VIN WAS EXCLUDED FROM THE RECALL. THE CONTACT WAS INFORMED THAT THERE WOULD BE A FEE FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 114,173.